Service levels

This section describes the minimum service levels that apply to iSHARE Adhering Parties and Certified Parties.

The iSHARE Framework defines minimum service levels to improve interoperability

To improve interoperability between data spaces that are based on the iSHARE Framework, the service levels in this section must be seen as minimum service levels. Data Space Governance Bodies may require higher service levels from there participants within their specific data space(s) than defined in this section.

A service level measures the performance of a service. Per the service level described in this section, an explanation of the service level is given before both the norm and the minimum level are defined.

The following service levels are described per party. Please click on the 'X' in each column to be redirected to the specific service level description.

	Adhering Parties (Providing System Services)	Adhering Parties(Not Providing System Services)**	Certified Parties/Satellites
Service level
Availability	X		X
Performance	X		X
Incidents	X	X	X
Support	X	X	X
Reporting			X

** In the context of this Framework, the service levels for Availability and Performance mainly apply to system service providers, irrespective of their role.

Adhering parties like Service Consumers and Entitled Parties do not provide System Services (which are catered through the use of systems) and thereby may be exempt from the service levels of Availability and Performance.

The service levels are monitored via the Management Reporting process.

No norm is set for monitoring frequency or detail.