> For the complete documentation index, see [llms.txt](https://framework.ishare.eu/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://framework.ishare.eu/version-2.0.1/readme/detailed-descriptions/operational/service-levels.md).

# Service levels

This section describes the service levels that apply to iSHARE Adhering Parties, Certified Parties and the Satellites.

A **service level** measures the performance of a service. Per service level described in this section, an explanation of the service level is given before both the norm and the minimum level are defined.

The following service levels are described per party. Please click on the 'X' in each column to be redirected to the specific service level description.

| <p><br></p>       | [**Adhering Parties**](/version-2.0.1/readme/detailed-descriptions/operational/service-levels/service-levels-for-adhering-parties.md)                           | [**Certified Parties/Satellites**](/version-2.0.1/readme/detailed-descriptions/operational/service-levels/service-levels-for-certified-parties-satellite.md)                          |
| ----------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Service level** | <p><br></p>                                                                                                                                                     |                                                                                                                                                                                       |
| Availability      | [X](/version-2.0.1/readme/detailed-descriptions/operational/service-levels/service-levels-for-adhering-parties.md#servicelevelsforadheringparties-availability) | [X](/version-2.0.1/readme/detailed-descriptions/operational/service-levels/service-levels-for-certified-parties-satellite.md#servicelevelsforcertifiedparties-satellite-availability) |
| Performance       | [X](/version-2.0.1/readme/detailed-descriptions/operational/service-levels/service-levels-for-adhering-parties.md#servicelevelsforadheringparties-performance)  | [X](/version-2.0.1/readme/detailed-descriptions/operational/service-levels/service-levels-for-certified-parties-satellite.md#servicelevelsforcertifiedparties-satellite-performance)  |
| Incidents         | [X](/version-2.0.1/readme/detailed-descriptions/operational/service-levels/service-levels-for-adhering-parties.md#servicelevelsforadheringparties-incidents)    | [X](/version-2.0.1/readme/detailed-descriptions/operational/service-levels/service-levels-for-certified-parties-satellite.md#servicelevelsforcertifiedparties-satellite-incidents)    |
| Support           | [X](/version-2.0.1/readme/detailed-descriptions/operational/service-levels/service-levels-for-adhering-parties.md#servicelevelsforadheringparties-support)      | [X](/version-2.0.1/readme/detailed-descriptions/operational/service-levels/service-levels-for-certified-parties-satellite.md#servicelevelsforcertifiedparties-satellite-support)      |
| Reporting         | <p><br></p>                                                                                                                                                     | [X](/version-2.0.1/readme/detailed-descriptions/operational/service-levels/service-levels-for-certified-parties-satellite.md#servicelevelsforcertifiedparties-satellite-reporting)    |

The service levels are monitored by the Scheme Owner through:

* Analysis of certified party reports;
* Random sampling.

**No norm** is set for monitoring frequency or detail.