# Management reporting

*This part of the iSHARE Trust Framework is considered normative and is therefore compliant with RFC 2119.*

The management reporting process describes the steps that parties MUST take to deliver management information about the use and working of the iSHARE network.

### Goal <a href="#managementreporting-goal" id="managementreporting-goal"></a>

The goal of the management reporting process is to monitor compliance to service level agreements, and to distribute info about the use of the iSHARE network.

### Responsibilities <a href="#managementreporting-responsibilities" id="managementreporting-responsibilities"></a>

Several parties have responsibilities and tasks in the management reporting process:

* The **Scheme Owner** is responsible for delivering its own management information on a quarterly basis, and to process received management information into a report that does not include commercially sensitive information;
* The **Satellite** is responsible for delivering management information timely on a monthly basis to the Scheme Owner.
* The **Certified Party** is responsible for delivering management information timely on a monthly basis to the satellite for their data space.

### Sequence <a href="#managementreporting-sequence" id="managementreporting-sequence"></a>

1. On a monthly basis, Certified Parties and the Satellites collect management information about:
   1. the use of the data space;
   2. compliance with the service level agreements.
2. Certified Parties and Satellites deliver the collected management information to the Scheme Owner in compliance with the standard format and service level;
3. The Scheme Owner processes the received management information on compliance, and, if non-compliance is detected, follows the [warnings, suspension and exclusion process ](https://framework.ishare.eu/version-2.0.1/readme/detailed-descriptions/operational/operational-processes/warnings-suspension-and-exclusion)to assess whether this is an incident or structural non-compliance;
4. The Scheme Owner verifies whether each Satellite/Certified Party's management information on the use of the *Trust Framework* is correct:
   1. If correct, step 5 follows directly.
   2. If incorrect, a maximum of 5 working days are available for the Satellite/Certified Party(s) to rectify. If 5 working days are not enough, step 5 follows without the incorrect information;
5. Quarterly, the Scheme Owner processes and anonymises (if necessary) the management information on the use of the *Trust Framework* into a report containing:
   1. Number of Satellites (also compared to last month and this month previous years)
   2. Number of Certified Parties (also compared to last month and this month previous years);
   3. Number of Adhering Parties;
   4. Other information deemed necessary (to be decided); If incorrect information was found and could not be rectified within 5 days in step 4, a description of the missing management information.
6. The Scheme Owner distributes the management report.